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BITS · Since 2002Chihuahua · Northern Mexico

Experience, leadership and sustainability supporting your operations.

Since 2002 we have designed and operated critical technology for enterprises in Chihuahua and northern Mexico. Discover the history, leadership team and ESG commitment behind BITS.

NOC/SOC 24/7ISO 27001 · MAAGTICSI
Experience
Since 2002
Service Domains
4
NOC/SOC Operations
24/7

Mode

Strategy

Assessment, reference architecture and implementation plans signed off by senior engineers — before touching a cable or license.

  • IT risk and maturity assessment
  • Roadmap aligned with business and regulation
  • Vendor-agnostic platform selection

BITS Stack

Gold/Platinum Partners

Certified engineering on leading platforms. We design vendor-agnostic architectures that scale with your business.

  • Fortinet · Cisco · Palo Alto
  • Microsoft · NVIDIA · AWS
  • CISSP · CCNP · NSE · AZ-104

NOC/SOC BITS

Chihuahua, MX

Live

How We Work

Methodology
  • 01 · Assessment

    Ready

    Technical and business assessment in 7–14 days, with prioritized findings.

  • 02 · Implementation

    Active

    Phased deployment with a pilot, validation and documented handover.

  • 03 · 24/7 Operations

    Live

    The NOC/SOC monitors, responds and reports against objectives defined by contract.

CHH · 28.6329° N / 106.0691° W↓ scroll
01 · Our History

Since 2002, putting engineering ahead of sales in enterprise technology across northern Mexico.

We started with a simple premise: companies suffered operational downtime because their suppliers only installed equipment instead of understanding the business. We work alongside your IT committee, understand the regulations and take responsibility for operational continuity.

Today, we are a strategic partner for manufacturing, finance, healthcare and retail companies in Chihuahua and the region.

Gold/Platinum partner of leading global technology brands.
Certified engineers (CCNP, NSE, CISSP, AZ-104).
24/7 NOC/SOC operations center in Chihuahua.
Every delivery aligned with ISO 27001 and MAAGTICSI.
02 · Our Experience

From 2002 to Today

Each milestone marks a turning point where BITS learned to solve a new kind of challenge for companies in northern Mexico.

  1. 2002

    BITS Founded

    BITS Solutions was founded in Chihuahua to meet the demand for advanced information technology across northern Mexico.

  2. 2007

    Leading Telecommunications Provider

    BITS became a trusted telecommunications purchasing and sales provider for prominent companies in Chihuahua.

  3. 2012

    IT Infrastructure Expertise

    Recognized among the leading technology infrastructure specialists in Chihuahua and northern Mexico.

  4. 2016

    SAP Business One Partner

    The first certified SAP Business One channel partner for Chihuahua and northern Mexico, expanding into enterprise management systems.

  5. 2020

    Innovation 2 Be Great!

    BITS evolved into a new corporate entity as a leading technology company with an international outlook.

  6. 2026

    24/7 NOC/SOC + Operational AI

    We operate a 24/7 NOC/SOC with AIOps and AI-assisted threat detection, supported by Tier-1 partnerships with Fortinet, Cisco, Microsoft, Aruba, Hikvision, Panduit and Notifier.

[ 03 ] Coverage

Binational reach, solid roots in Mexico.

Permanent presence in key Mexican states, nationwide operations and a U.S.-incorporated entity to simplify cross-border projects.

MX + U.S. · Permanent presenceOfficeHQ · ChihuahuaTexas Ops
Tijuana · Hermosillo · Chihuahua (HQ) · Monterrey · Guadalajara · Mexico City · Puebla · Mérida · Texas Ops

Permanent offices

8states

Active operations

Nationwide

U.S. entity

Texascross-border

04 · Leadership

The team behind your business continuity.

BITS is organized around executive leadership and seven specialized departments responsible for managed services, infrastructure, special systems, talent and finance.

How We Structure Our Leadership

BITS deliberately keeps its structure lean: executive leadership and seven departments with direct accountability, without intermediate layers that delay decisions. Every department has a named leader, and every service commitment — an SLA, deployment or audit — has someone accountable to the customer.

For you, this means clear escalation when something goes off track and a single conversation when a project spans cybersecurity, networks, special systems and administration.

  • Managed Services

    24/7 monitoring and SLA compliance.

  • Infrastructure

    Networks and data centers sized for growth.

  • Internal IT

    The same standards we use in our own operations.

  • Sales

    Proposals aligned with your business KPIs.

  • Special Systems

    CCTV, access control and fire detection under one engineering approach.

  • Transformation and Talent

    A certified team and continuous improvement.

  • Finance and Administration

    Contracts, invoicing and traceability.

  • Executive Leadership

    The final point of escalation.

  • AB

    Photo pending update

    CEO

    Andrés Bailón

    Long-term vision, relationships with major enterprise accounts and regional expansion in northern Mexico.

    He founded and leads BITS from Chihuahua. He stands behind continuity commitments at the highest level: when critical operations are at risk, escalation reaches the CEO.

    • Corporate governance
    • Tier-1 alliances
    • Regional expansion
    Profile of Andrés Bailón on LinkedIn (opens in a new tab)
    • AA

      Photo pending update

      Managed Services Manager

      Alfonso Aguilar

      24/7 NOC/SOC, SLAs and operational continuity for managed services.

      Responsible for our own NOC/SOC: response times, escalations and SLA compliance. This is the department that responds at 3 a.m. when your operations cannot stop.

      • 24/7 NOC/SOC
      • SLAs and escalations
      • AIOps and monitoring
      Profile of Alfonso Aguilar on LinkedIn (opens in a new tab)
    • JB

      Photo pending update

      Infrastructure Commercial Director

      Juan Bailón

      Infrastructure, data center and networking projects for enterprise accounts.

      Turns plant and corporate requirements into right-sized network and data center architectures, keeping growth, redundancy and total cost under control.

      • Data centers
      • SD-WAN and LAN/WAN
      • Presales engineering
      Profile of Juan Bailón on LinkedIn (opens in a new tab)
    • MB

      Photo pending update

      IT Manager

      Manuel Bailón

      Internal platforms, support engineering and technical delivery standards.

      Keeps our own systems in order: BITS uses the same platforms, tools and technical standards to deliver services that it recommends to its customers.

      • Internal platforms
      • Delivery standards
      • Automation
      Profile of Manuel Bailón on LinkedIn (opens in a new tab)
    • IM

      Photo pending update

      Commercial Manager

      Iván Martínez

      Account development, proposals aligned with business KPIs and after-sales support.

      The commercial point of contact: aligns every proposal with the customer’s business KPIs and supports the relationship after signing, not just before.

      • Account development
      • Business case and ROI
      • After-sales support
      Profile of Iván Martínez on LinkedIn (opens in a new tab)
    • VN

      Photo pending update

      Special Systems Director

      Víctor Núñez

      AI-enabled CCTV, access control, fire detection and electronic security.

      Connects the physical and digital worlds: video surveillance analytics, access control and fire detection under one engineering approach and one accountable leader.

      • AI-enabled CCTV
      • Access control
      • Fire detection
      Profile of Víctor Núñez on LinkedIn (opens in a new tab)
    • DO

      Photo pending update

      Manager of Organizational Transformation and Talent

      Dante Olvera

      Culture, team certifications and continuous improvement processes.

      Sustains the team’s technical capabilities through current certifications, career development and continuous improvement reflected in delivery quality.

      • Certifications
      • Continuous improvement
      • Culture and talent
      Profile of Dante Olvera on LinkedIn (opens in a new tab)
    • MW

      Photo pending update

      Finance and Administration Manager

      Marina Weber

      Finance, administration and contractual governance of services.

      Brings structure to administration: clear contracts, predictable invoicing and document traceability for purchasing, audits and compliance.

      • Contractual governance
      • Invoicing and purchasing
      • Compliance
      Profile of Marina Weber on LinkedIn (opens in a new tab)

Since 2002

Operating critical technology for enterprises

Chihuahua, MX

Headquarters and our own NOC/SOC, nationwide coverage

1 + 7

Executive leadership and specialized departments

How We Lead
01

Security by Design

Every project is assessed from a cybersecurity perspective before delivery.

02

Vendor Agnostic

We do not force a brand; we design the architecture your business challenge requires.

03

Zero Friction

Fast support. A customer facing a technical issue has no time for bureaucracy.

04

Partner, Not Just a Supplier

We align with your business KPIs: when your production line keeps running, everyone wins.

05 · Sustainability · ESG

Technology that also cares for the environment.

Building critical infrastructure comes with environmental, social and governance responsibilities. At BITS, we turn that commitment into concrete decisions in every project.

E · Environmental
  • Certified recycling of obsolete equipment and batteries.
  • Energy efficiency in data center and UPS deployments.
  • Cloud migrations that reduce the on-premises carbon footprint.
  • Responsible hardware refresh with enterprise reuse.
S · Social
  • Skilled technical employment in Chihuahua and the region.
  • Engineering talent development and internal mentoring programs.
  • Connections with local universities and emerging talent.
  • A culture of equality, respect and continuous development.
G · Governance
  • Internal processes aligned with ISO 27001 and MAAGTICSI.
  • Strict ethical standards for data handling and privileged access.
  • A supply chain of authorized and certified partners.
  • Transparency and traceability in every customer delivery.
05 · Case Studies

Experience is measured in operations that keep running.

Three projects where the BITS leadership team, engineering and NOC/SOC worked within the same architecture.

  • BITS case study: Paseo Central – Chihuahua

    Paseo Central – Chihuahua

    Technology integration for a retail, hotel and corporate complex.

    • Mission-Critical Digital IP CCTV
    • Advanced Access Control
    View the full case study
  • BITS case study: Grupo México

    Grupo México

    Security and automation for demanding mining environments.

    • Comprehensive AI Monitoring
    • Operating Cost Reduction
    View the full case study
  • BITS case study: Grupo Bafar

    Grupo Bafar

    Managed LAN/WAN networking and perimeter security services.

    • Documented Historical Availability: 99.13%
    • Historical WAN Cost Improvements
    View the full case study

Partners and Technologies We Master

06 · BITS Stack

The toolkit that keeps your operations online.

Platforms, partners and certifications we bring together every day from our NOC/SOC in Chihuahua.

>_bits@chh · stacklive
07 · Frequently Asked Questions

What customers ask us before signing.

How much experience does BITS have?
BITS Tecnología Empresarial was founded in Chihuahua in 2002. Since then, it has designed, deployed and operated critical technology for enterprises in northern Mexico.
Where is the BITS NOC/SOC located?
Our network and security operations center runs 24/7/365 from Chihuahua, Mexico, serving customers in Chihuahua, Ciudad Juárez, Monterrey, Hermosillo, Saltillo and Torreón.
Who leads BITS and how is its leadership organized?
CEO Andrés Bailón leads BITS, with seven departments reporting directly: managed services, infrastructure, internal IT, sales, special systems, transformation and talent, and finance and administration. Each department is accountable to the customer for its SLAs.
Which certifications and standards support BITS?
We operate in alignment with ISO/IEC 27001 and MAAGTICSI, using ITIL and CMMI processes. Our team holds CISSP, CCNP, NSE and AZ-104 certifications, alongside Tier-1 partnerships with Fortinet, Cisco, Microsoft, HPE and Veeam.
How does BITS approach sustainability?
Through concrete actions in every project: certified recycling of obsolete equipment, energy efficiency in data centers and UPS systems, cloud migrations that reduce carbon footprint, skilled technical employment in Chihuahua and strict data governance.
08 · Next Step

Join the companies operating with greater continuity.

If you are looking for an engineering team to support your growth, we would like to meet you.

[ 10 ]LinkedIn

The latest from our LinkedIn

News, case studies and technical insights published by the BITS team.

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