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IT Operations

Your operation
never stops.

We run your entire infrastructure with AI, certified experts and real SLAs so your team stops firefighting.

NOC
ÉXITOBackup DB completado exitosamente — Cluster Prod·OPERACIÓNMigración a Nube en progreso — 85% completado·ÉXITOAlerta predictiva CPU contenida — Auto-escalado activo·ÉXITOPatch management aplicado — 150 servidores·OPERACIÓNLatencia en VPN detectada — Enrutamiento optimizado·ÉXITOSincronización DR finalizada — RPO: 5 min·ÉXITOAnálisis AIOps completo — 0 anomalías críticas·OPERACIÓNActualización de Firmware Switch Core — Ventana de mtto·ÉXITODespliegue de SAP S/4HANA verificado — Uptime 100%·ÉXITOResolución automática de ticket — Reinicio de servicio spooler·ÉXITOBackup DB completado exitosamente — Cluster Prod·OPERACIÓNMigración a Nube en progreso — 85% completado·ÉXITOAlerta predictiva CPU contenida — Auto-escalado activo·ÉXITOPatch management aplicado — 150 servidores·OPERACIÓNLatencia en VPN detectada — Enrutamiento optimizado·ÉXITOSincronización DR finalizada — RPO: 5 min·ÉXITOAnálisis AIOps completo — 0 anomalías críticas·OPERACIÓNActualización de Firmware Switch Core — Ventana de mtto·ÉXITODespliegue de SAP S/4HANA verificado — Uptime 100%·ÉXITOResolución automática de ticket — Reinicio de servicio spooler·
0.0%
average uptime
<15 min
response time
0%
first-contact resolution
0K+
events/day

Partners y tecnologías que dominamos

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The operational problem

Downtime doesn't warn you.
The cost does.

Every minute of downtime has a price. The difference is detecting, containing and documenting before it escalates.

Estimated cost of 1 hour of downtime
$0 USD
01incidentMTTR 4h+

Reactive IT

Fixing things only after a user reports them keeps your team running, not preventing.

02visibilityno correlation

Scattered alerts

Servers, apps, cloud and endpoints without a shared view hide the real root cause.

03controlNOC + AI

Operating with evidence

BITS turns incidents into SLAs, executive reports, runbooks and continuous improvement.

10 managed services

Your entire IT, under one provider.

Each service can start on its own, but the real value shows up when NOC, cloud, service desk, backup and endpoints speak the same language.

IA

AIOps / NOC Predictivo

Operación de infraestructura con IA para anticipar fallas.

Explore service
NOC
ITSM
Cloud
Backup
AIOps in action

From reactive to predictive.
In real time.

Our NOC uses artificial intelligence to act before an issue impacts your users.

Hover over the nodes to see the operational flow.

Certified technology

The best technology in the world.
Local support.

The vendor layer is organized around the SLA: infrastructure, cloud and continuity, all operated by BITS.

Infrastructure
HPEDellLenovoPure Storage

Compute, storage and virtualization with local support.

Cloud & productivity
AWSMicrosoft AzureMicrosoft 365Intune

Governance, migration, monitoring and cost optimization.

Continuity
VeeamRubrikSpectraNutanix

Immutable backup, tested DR and ransomware recovery.

BITS NOC 24/7

Your infrastructure, watched by the second.

Every server, endpoint and backup reports to the NOC. AI anticipates the failure and a senior engineer fixes it before your operation notices.

>_bits-noc - livelive
Success story

From firefighting to predictive operations.

A manufacturing plant moved from recurring incidents to a preventive model with integrated NOC, backup and service desk.

"We detected a storage failure 48 hours in advance. We avoided 6 hours of plant downtime."
Infrastructure Manager, automotive manufacturing
47 -> 801
critical incidents/month
4.2h -> 23m02
average MTTR
45 days03
implementation with no downtime
Frequently asked questions

Common questions about Managed IT.

noc.answer
runbook found

What does the Predictive NOC include?

24/7/365 monitoring of servers, networks, applications and endpoints with event correlation, automatic runbooks, escalation to certified engineers and a monthly executive report.

owner: noc_bitssla: measurable

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Novedades, casos y contenido técnico publicado por el equipo BITS.

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Industry specialization

What industry are you in?

We architect cybersecurity, IT, networking and special systems around your sector's challenges and regulations.

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How much did your last IT incident cost you?

In 90 minutes we review risks, observability, continuity, AI opportunities and an optimization roadmap.

No costExecutive deliverableCertified engineers
Request free assessment

We respond in under 2 hours during business hours