[ Logistics / Post-Sales ]
Shipping &
Returns
We establish clear guidelines for the dispatch and delivery of your network and cybersecurity infrastructure equipment, as well as the processes for applying warranties.
Delivery Times and Coverage
BITS ships IT and cybersecurity equipment throughout the Mexican national territory. Deliveries are managed directly or through agreements with leading logistics companies.
- ■Average Lead Time: The estimated delivery time ranges from 7 to 14 business days, subject to manufacturer inventory availability and the client's delivery area.
- ■Delivery Days: Shipments and deliveries are processed exclusively on business days (Monday through Friday), excluding official public holidays in Mexico.
- ■Secure Receipt: For security purposes, all shipments require a physical signature upon receipt and inspection of the warranty seal.
Shipping Rules and Restrictions
Orders are processed once payment or contractually agreed advance payment is formally credited. Physical delivery will be made only to the registered fiscal address or branch indicated and authorized in the original purchase order. BITS does not deliver to PO boxes or corporately unverified addresses.
Return Policy
We offer a maximum period of 30 calendar days from the delivery date of the equipment to request a return, under the following conditions:
- ■The item must be completely new, unused, with inactive software licenses, and in the same physical condition as received.
- ■It must be returned in its complete original packaging, including manuals, cables, mounting brackets, and original accessories.
- ■A formal invoice or purchase order number is mandatory to process the return.
Refund Process
Once the returned equipment is physically received and inspected by our hardware engineering department in Chihuahua, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed to the original bank account or as a commercial credit note for future IT requirements, within an estimated period of 5 to 10 business days.
Exchanges for Manufacturing Defect or Transit Damage
We only replace equipment that presents manufacturing defects under the manufacturer's warranty terms, or those showing severe damage directly attributed to transit. In such cases, it must be reported immediately (maximum 48 hours after receipt) to contacto@bits.mx attaching legible photographs showing the damaged packaging and the state of the equipment.
Equipment Return Address
Any equipment return previously authorized by BITS must be sent to our operations center in Chihuahua:
BITS Desarrollo e Ingeniería TI
Attn: Returns and Warranty Department
Av. de la Cantera 2407, Col. Los Sicomoros
Chihuahua, Chih. C.P. 31217
Mexico
Tel: 614 415 5000
Note: Except in warranty cases due to manufacturing defects or supply errors by BITS, the shipping cost for returning the item is the client's responsibility. We recommend using trackable transport services with applicable IT cargo insurance.
Logistics Support
To check the status of your delivery or follow up on a commercial return request, please contact us: