Unified Communications as a Service (UCaaS) for Your Business
Bring corporate IP telephony, video conferencing, chat and collaboration into one platform integrated with your CRM. BITS designs the migration, connects SIP trunking and operates the service with the coverage agreed for Mexico.
What is UCaaS and what does it integrate for a business?
UCaaS (Unified Communications as a Service) combines IP telephony, video conferencing, chat, presence and collaboration on a cloud-managed platform. It can integrate cloud PBX, SIP trunking and CRM; encryption, support and SLA depend on the selected platform, licenses and contract.
5 different platforms, 0 integration. And the bill arrives every month.
Illustrative scenario, not a customer case: a hypothetical 380-person organization consolidates five applications into UCaaS. The model shows how to compare licensing and visibility; any savings must be recalculated with actual invoices, users and scope.
The real cost of not consolidating
Duplicated licenses, support across 5 vendors, repeated training and metrics that are difficult to cross-reference between platforms.
The cost of choosing the wrong UCaaS
Migrating to the wrong platform without an SBC, portability or CRM integration can cost more than keeping the legacy system.
BITS-managed UCaaS in Spanish
Microsoft Teams Phone, Webex Calling or Zoom Phone — implementation, integration, training and 24/7 NOC with SLA.
Teams Phone · Webex · Zoom comparison
We'll send you a PDF with features, licenses and net prices in MXN — no long forms.
Scattered communications vs. unified BITS UCaaS
How your operation changes when voice, video, chat and collaboration live on a single managed platform.
One platform · one identity
Microsoft Teams Phone, Webex Calling or Zoom Phone — a single SSO login for voice, video, chat, presence and SMS.
Modeled consolidation savings
We compare licenses, legacy PBX and duplicate applications using editable assumptions and documented costs.
Integrated with CRM, ERP and service desk
Click-to-call, screen-pop, automatic transcription and a full interaction log in Salesforce, HubSpot, Dynamics and SAP.
BITS support in Spanish
Help desk and voice-quality monitoring with hours, targets and SLA defined in each contract.
An enterprise collaboration platform, not just cloud telephony
Integrate voice, video, chat, presence, CRM and security with a consistent user experience and BITS-managed operations.
Enterprise cloud voice
Teams Phone, Webex Calling and Zoom Phone with local Mexican DIDs, portability and redundant SBC.
- MX numbers 55 / 614 / 81
- Portability with planned cutover and rollback
- Redundant SIP trunking
HD video and meetings
Internal and external meetings with cloud recording, transcription and automatic AI summaries.
- Up to 1,000 participants
- Recording + transcription
- Physical rooms (MTR / Webex Room)
Chat, channels and presence
Persistent messaging, channels per team or project and presence synced with the calendar.
- Threads and mentions
- Live file sharing
- Availability status
CRM / ERP integration
Click-to-call, screen-pop and automatic logging in Salesforce, HubSpot, Dynamics 365, SAP and Zoho.
- Universal click-to-call
- Screen-pop by number
- Logs synced to CRM
Security and compliance
E2E voice/video encryption, SSO with Azure AD/Okta, MFA, chat DLP and recordings with retention.
- TLS / SRTP E2E
- SSO + MFA
- LFPDPPP · ISO 27001 · SOC 2
NOC and service desk
Monitoring of MOS, jitter and availability. 24/7 help desk in Spanish for end users.
- Quality telemetry
- Help desk in Spanish
- SLA with credits
Every call, video and chat shows up in your CRM
Click-to-call, screen-pop, recordings and transcripts sync with Salesforce, HubSpot, Dynamics 365, SAP or your proprietary CRM. The activity and metrics shown are fictional and do not represent customer telemetry.
UCaaS Activity · Synced with CRM
DEMOHow much do you save by consolidating all your platforms?
Estimate the monthly savings from replacing legacy PBX, Zoom, Teams Free, WhatsApp Business and others with a single UCaaS.
Your organization today
Monthly comparison
Teams Phone, Webex Calling or Zoom Phone?
There is no universal "best" — there is the best fit for your current stack, your CRM and your collaboration culture. BITS guides you with technical judgment, not vendor quotas.
Microsoft Teams Phone
Ideal for companies with Microsoft 365 — everything in the same client employees already use.
- Native Azure AD SSO
- Copilot built in
- Direct PSTN or Operator Connect
- Certified MTR rooms
Cisco Webex Calling
Best choice if the company already has Cisco infrastructure (switches, routers, Webex Rooms).
- Superior voice quality
- Webex Rooms
- AI Assistant + transcription
- Cisco headsets and phones
Zoom Phone
Fast deployment, simple UX, ideal for organizations with a video-first culture and fast adoption.
- Premium video
- Zoom AI Companion
- Deployment in days
- Standout mobile app
Same extension, same number — laptop, mobile and IP phone
Real hybrid work: your employees answer from wherever they are with the same corporate identity.
Meetings, chat and co-creation
- HD meetings with up to 1,000 participants and webinars
- Collaborative whiteboard, polls, breakout rooms and reactions
- Cloud recording + transcription and AI summary
- Physical meeting rooms (MTR / Webex Room / Zoom Rooms)
- Co-editing of Office and Google documents without leaving chat
Your extension follows you everywhere
- Same number and extension on laptop, mobile and IP phone
- Active call hand-off between devices without hanging up
- QoS over SD-WAN or a dedicated link to prioritize voice; targets depend on design and contract
- iOS and Android apps with push notifications and visual voicemail
- WebRTC soft-phone for occasional collaborators without a license
Live demo of unified UCaaS
We'll show you call → CRM screen-pop → instant meeting → recording with AI transcription in a guided session.
Five steps to unify your communications
From assessment to ongoing support — a phased process with telecom engineering and change management.
Communications assessment
Inventory of current platforms, numbers, users, integrations and cost per line.
Platform selection
Teams Phone, Webex Calling or Zoom Phone based on stack, CRM, culture and budget.
User migration
Number portability, extension provisioning, CRM/ERP integration and SBC.
Training + adoption
Role-based onboarding, Spanish-language materials and internal champions per area.
Ongoing 24/7 support
Help desk in Spanish, quality monitoring and monthly adoption reports.
Measurable results in cost, adoption and productivity
BITS UCaaS isn't just a telephony change — it's a new way of working for your organization.
Editable savings scenario
Illustrative estimate based on vendor consolidation, legacy PBX retirement and captured costs.
Measurable adoption
The baseline and result are measured per organization; no universal increase is claimed.
Measurable availability
SLA, credits, redundancy and support hours apply only when documented in the contract.
Services that strengthen your UCaaS platform
Dedicated connectivity, SD-WAN with QoS for voice, cybersecurity and AI contact center.
Dedicated voice and video connectivity
Symmetric links for HD collaboration without loss or interruptions.
SD-WAN and SASE with QoS
Prioritize voice, video and UCaaS traffic across offices and remote users.
Contact Center as a Service (CCaaS)
Omnichannel customer service with voicebots integrated into UCaaS.
Enterprise VoIP and SIP trunking
IP telephony, number portability and SIP trunks to modernize your PBX.
Zero Trust Network Access (ZTNA)
Protect access to communications and applications by identity.
24/7 communications monitoring
Monitor MOS, jitter, latency and availability by location.
Certified partners
Microsoft Solutions Partner · Cisco Premier · Zoom Master Agent.
Help desk in Spanish
Tickets, calls and chat with SLA — no escalating to global support.
Implementation in weeks
Phased go-live with telephony and CRM test windows plus documented rollback.
In-house 24/7 NOC
MOS, jitter and latency monitoring with on-call SRE from Chihuahua.
Unified communications for your sector
Multi-site corporates
Same extension and numbering plan across offices and home office.
Distributed manufacturing
Plants and offices connected with HD voice and plant IP radios.
Healthcare and insurance
Recorded calls, LFPDPPP compliance and screen-pop to the patient file.
Professional services
Click-to-call from CRM, meeting-note transcription and per-project billing.
Companies that unified their communications with BITS
Organizations that replaced 4–6 scattered platforms with a single UCaaS experience managed in Spanish.
Paseo Central – Chihuahua
Integración tecnológica para un complejo comercial, hotelero y corporativo.
- CCTV Digital IP de Misión Crítica
- Control de Acceso Avanzado
Grupo México
Seguridad y automatización para ambientes mineros exigentes.
- Monitoreo Integral con IA
- Reducción de Costos en Operación
Grupo Bafar
Servicios Administrados de red LAN/WAN y Seguridad Perimetral.
- Disponibilidad histórica documentada del 99.13%
- Optimización histórica de costos WAN
More on UCaaS and enterprise collaboration
Articles on Teams Phone, Webex Calling, Zoom Phone, CRM integration and hybrid work strategies.
Partners y tecnologías que dominamos
Frequently asked questions about UCaaS and Unified Communications
One platform. One invoice. One help desk in Spanish.
Schedule a personalized UCaaS demo with Teams Phone, Webex Calling or Zoom Phone. We design your migration plan with no commitment and a license comparison in MXN.