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Mega contact center operation floor with hundreds of seats, dual monitors and a videowall in the background

Networking & Communications · Turnkey projects

Network and Connectivity Solutions for Mega Contact Centers

BITS designs and builds the complete infrastructure of your mega contact center in Mexico: site, backed-up power, certified cabling and high-availability networks with omnichannel voice. One owner, one plan, one go-live date.

See the CCaaS platform

Conceptual visualization of an operation floor. It does not depict a specific customer installation.

What does mega contact center infrastructure include?

A network solution for mega contact centers hands over a floor that is ready to operate: site survey, seat layout, backed-up power with UPS and generator, certified structured cabling, telecom room, high-availability LAN and WiFi with QoS and low latency, redundant links, SIP trunking and omnichannel platform, physical and logical security, plus go-live support with a 24/7 service desk.

Six stages, one accountable partner

Every stage ships with documentation, testing and a named engineer. You approve progress by milestone, not by promise.

1 · Site survey

Building measurement, available electrical capacity, conduit routes, HVAC, acoustics and access. Output: technical memo and risk matrix.

2 · Design and seat layout

Seat plan, density per square meter, supervision, training and break rooms, evacuation routes and staged growth.

3 · Power and backup

Panels, dedicated circuits per row, UPS sized to real load, emergency generator, grounding and surge protection.

4 · Cabling and telecom room

Cat 6A or fiber structured cabling, conduit, labeled patch panels, dressed racks and link-by-link certification with a deliverable report.

5 · Network, voice and omnichannel

High-density switching and WiFi, QoS and low latency for voice, redundant links with automatic failover, SD-WAN, SIP trunking, cloud PBX and an AI CCaaS platform integrated with your CRM.

6 · Go-live and operations

Load testing, agent and supervisor training, pilot run, documented handover and a 24/7 service desk from our Chihuahua center.

What a floor built to our standard looks like

Conceptual visualizations of the BITS delivery standard: order, labeling, redundancy and room to grow.

Mega contact center telecom room with network racks and patch cords dressed through vertical cable managers
Telecom roomMega contact center telecom room with network racks and patch cords dressed through vertical cable managers
Technician terminating category 6A cable into a labeled patch panel and certifying the link with a field tester
Certified cablingTechnician terminating category 6A cable into a labeled patch panel and certifying the link with a field tester
Electrical room with industrial UPS cabinets and distribution panels backing the contact center operation floor
Backed-up powerElectrical room with industrial UPS cabinets and distribution panels backing the contact center operation floor
Supervision room with a videowall of operation dashboards overlooking the contact center floor through a glass wall
Supervision roomSupervision room with a videowall of operation dashboards overlooking the contact center floor through a glass wall
Training room with practice seats, headsets and monitors used to onboard contact center agents
Training roomTraining room with practice seats, headsets and monitors used to onboard contact center agents
Mega contact center operation floor with hundreds of seats, dual monitors and a videowall in the background
Operation floorMega contact center operation floor with hundreds of seats, dual monitors and a videowall in the background

Conceptual visualization of an operation floor. It does not depict a specific customer installation.

Designed for real scale

These are the variables we define with you before a single cable is pulled. Final numbers depend on the building and the operating model.

Seats

100 to 2,000+

Staged growth without rebuilding the site.

Shifts

24/7/365

Power, network and support designed for continuous operation.

Links

Redundant

Dual carrier with automatic SD-WAN failover.

Cabling

Certified

Link-by-link report and manufacturer warranty.

BITS projects

We are compiling the verified figures of the operation floors BITS has built (seats, city, industry and year) to publish here. In the meantime, during the site survey we share real references and scopes from the project closest to yours.

One integrator vs. coordinating several vendors

CriteriaWith BITSMulti-vendor
AccountabilityBITS owns build, network, voice and operationsEach vendor owns only its slice
Go-live dateOne committed dateMoves with the slowest vendor
On-site conflictsSolved inside the same planFound on site and cause rework
Certification and warrantiesOne deliverable fileDocuments scattered per vendor
Support after go-live24/7 service desk with SLAEscalations between vendors

Frequently asked questions

Keep exploring

Contact Center as a Service (CCaaS)

The AI omnichannel platform running on the floor.

Enterprise VoIP and SIP trunks

SIP trunking, HD codecs, and quality targets defined by design and contract.

UCaaS · Unified Communications

Unified voice, video and collaboration with cloud PBX.

High-availability LAN / WAN networks

High-density switching and WiFi with QoS.

Connectivity for omnichannel contact centers

Redundant links, low latency and last mile.

Cybersecurity for the operation floor

Zero Trust, 24/7 SOC and end-to-end protection.

Book the site survey

We visit your building, measure electrical capacity, routes and space, and hand you scope, schedule and budget by stage. No cost, no commitment.

Call +52 614 433 3867

24/7/365 · Chihuahua, México