Networking & Communications · Turnkey projects
Mega contact center construction, from the build to the first shift
BITS integrates site, power, cabling, network, voice and omnichannel for operation floors of hundreds to thousands of seats. One owner, one plan, one go-live date.
Conceptual visualization of an operation floor. It does not depict a specific customer installation.
What does building a mega contact center include?
Building a mega contact center means handing over a floor that is ready to operate: site survey, seat layout, backed-up power with UPS and generator, certified structured cabling, telecom room, LAN and WiFi, redundant links, telephony and omnichannel platform, physical and logical security, plus go-live support with a 24/7 service desk.
Six stages, one accountable partner
Every stage ships with documentation, testing and a named engineer. You approve progress by milestone, not by promise.
1 · Site survey
Building measurement, available electrical capacity, conduit routes, HVAC, acoustics and access. Output: technical memo and risk matrix.
2 · Design and seat layout
Seat plan, density per square meter, supervision, training and break rooms, evacuation routes and staged growth.
3 · Power and backup
Panels, dedicated circuits per row, UPS sized to real load, emergency generator, grounding and surge protection.
4 · Cabling and telecom room
Cat 6A or fiber structured cabling, conduit, labeled patch panels, dressed racks and link-by-link certification with a deliverable report.
5 · Network, voice and omnichannel
High-density switching and WiFi, voice QoS, redundant links, SD-WAN, IP telephony and an AI contact center platform integrated with your CRM.
6 · Go-live and operations
Load testing, agent and supervisor training, pilot run, documented handover and a 24/7 service desk from our Chihuahua center.
What a floor built to our standard looks like
Conceptual visualizations of the BITS delivery standard: order, labeling, redundancy and room to grow.
Conceptual visualization of an operation floor. It does not depict a specific customer installation.
Designed for real scale
These are the variables we define with you before a single cable is pulled. Final numbers depend on the building and the operating model.
Seats
100 to 2,000+
Staged growth without rebuilding the site.
Shifts
24/7/365
Power, network and support designed for continuous operation.
Links
Redundant
Dual carrier with automatic SD-WAN failover.
Cabling
Certified
Link-by-link report and manufacturer warranty.
BITS projects
We are compiling the verified figures of the operation floors BITS has built (seats, city, industry and year) to publish here. In the meantime, during the site survey we share real references and scopes from the project closest to yours.
One integrator vs. coordinating several vendors
| Criteria | With BITS | Multi-vendor |
|---|---|---|
| Accountability | BITS owns build, network, voice and operations | Each vendor owns only its slice |
| Go-live date | One committed date | Moves with the slowest vendor |
| On-site conflicts | Solved inside the same plan | Found on site and cause rework |
| Certification and warranties | One deliverable file | Documents scattered per vendor |
| Support after go-live | 24/7 service desk with SLA | Escalations between vendors |
Frequently asked questions
Keep exploring
CCaaS / AI Contact Center
The omnichannel platform running on the floor.
VoIP · IP Telephony
SIP trunks, codecs and voice quality.
UCaaS
Unified voice, video and collaboration.
LAN / WAN Networks
High-density switching and WiFi.
Connectivity
Redundant links and last mile.
Cybersecurity
Zero Trust, 24/7 SOC and floor protection.
Book the site survey
We visit your building, measure electrical capacity, routes and space, and hand you scope, schedule and budget by stage. No cost, no commitment.
24/7/365 · Chihuahua, México