Managed SOC 24/7 with an integrated NOC and coordinated response.
When the SOC and the NOC work apart, incidents get lost in the handoff. At BITS one team watches security and infrastructure: same console, same shift, one owner until it is closed.
- 24×7
- Unified watch
- <15 min
- Severity 1 response
- 1 team
- No handoffs between areas
Three capabilities a standalone SOC or NOC cannot give you
The SNOC model comes from operating critical environments where downtime and breach are the same problem seen from two angles.
Unified 24×7 visibility
A single operational view combining security events with infrastructure health. You know whether a latency spike is a network issue or the start of an exfiltration — without opening two tickets.
Proactive operations
Early detection with coordinated response and structured escalation across SOC and NOC teams. Whoever detects, contains; whoever contains, reports.
AI-assisted analysis
Intelligent event correlation and context that cuts alert noise, highlights real risk and accelerates decisions. Fewer false positives, less wasted time.
From raw signal to containment, with no middlemen
Four sources feed correlation; the decision layer classifies and the team contains in coordination with the NOC. Everything is documented for audit.
External intelligence
- Commercial threat feeds
- Open threat feeds
- CERT / ISAC intel
- Vendor threat intel
OSINT sources
- Dark web monitoring
- Paste sites, forums and leak repositories
- Malware repositories
- Active attack campaigns
Internal telemetry
- SIEM logs
- EDR / XDR / NDR / deception / email
- Firewall and network traffic
- Cloud logs
HUMINT
- Analyst experience
- Threat hunting
- Closed-forum monitoring
- Behavioral analysis
01 · Correlation & analysis
- Event correlation
- Behavioral modeling
- Risk scoring
- False-positive reduction
02 · SOC decision layer
- Incident classification
- Severity assignment
- Response playbooks
- Escalation workflows
03 · Containment & response
- EDR / XDR containment
- Orchestrated playbooks across identity, network and cloud
- Coordination with the NOC
- Evidence and executive reporting
SOC, NOC and MDR: what each model covers
Many companies buy three services and find out none of them owns the full incident. This table sums up the difference in practice.
| Model | What it covers | Where it falls short |
|---|---|---|
| Traditional cybersecurity SOC | Threat detection and security alerting within defined hours. | Leaves availability and networking to another team; handoffs stretch containment. |
| Managed MDR | Detection and response across endpoints and identity, with analysts on call. | No view of infrastructure health, no coordination of network or cloud changes. |
| NOC | Availability, performance and capacity of the infrastructure. | Does not investigate indicators of compromise or execute containment. |
| BITS SNOCaaS (NOC and SOC together) | 24/7 monitoring, MDR, containment and change coordination with one team and one SLA. | Requires scope and access defined up front — that is what the Assessment 360 does. |
Already have a SIEM or EDR? We integrate them, so you never start from zero.
A provider that has already run what worries you
Integrated operations for environments where availability, security and continuity are non-negotiable.
Hands-on operational expertise
We operate complex, large-scale environments for enterprise and government in Mexico, where downtime, data exposure and delayed response carry real consequences — not theoretical risk.
NetSec convergence
Native integration across SOC, NOC and network engineering. No silos: faster containment, clearer ownership and one single incident record.
Mature, auditable processes
Battle-tested workflows, SLAs and escalation models, with audit-ready evidence and an executive report your leadership reads without translation.
Response SLA by severity
- Severity 1Operation halted< 15 min · 24/7/365
- Severity 2Degradation with impact< 1 hour
- Severity 3Isolated impact< 4 business hours
- Severity 4Requests and changesNext business day
Partners y tecnologías que dominamos
Services operated inside the SNOC
SNOCaaS is the operating layer. These are the capabilities that run inside it.
Managed SOC FAQs
How is SNOCaaS different from a managed SOC?
A managed SOC covers security and leaves availability to another provider. SNOCaaS runs both with the same team, the same telemetry and a single escalation model, so nobody passes the incident between areas.
Do 24/7 SOC services include containment or just alerts?
They include containment. We run playbooks across EDR/XDR, identity, network and cloud as authorized in the agreement, and coordinate with the NOC on the changes needed to restore operations.
Do I have to replace my current tools?
No. We integrate your existing SIEM, EDR, firewalls and cloud. If there are visibility gaps, the Assessment 360 identifies them and we propose the minimum needed to close them.
How is managed cybersecurity measured?
SLAs by severity, detection and containment times, false-positive reduction and a monthly executive report with findings, incidents and pending actions on your side.
Where is the 24/7 monitoring operated from?
From our operations center in Chihuahua, covering clients in Ciudad Juárez, Monterrey and the rest of Mexico, with escalation to local engineering.
Can I test it before signing an annual contract?
Yes. The 30-day PoC deploys monitoring on a bounded scope (one site, one critical segment or a group of servers) with a results report at the end.
Ready to stop chasing alerts?
Start with an Assessment 360 to understand your current posture, or launch a 30-day PoC to validate the BITS managed SOC in your own environment. No tooling changes required.